Shipping policy

Shipping within Thailand

We offer free shipping on every order delivered within Thailand. Orders are usually delivered within 3-5 business days after dispatch.

International shipping

We ship to the following countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the United States.

International shipping is a flat rate of ฿620 per order, shown at checkout. Delivery usually takes 14-21 business days, depending on the destination and customs clearance.

If your country is not listed, please contact us and we will do our best to arrange delivery.

Customs, duties and taxes

International orders may be subject to import duties, taxes and customs clearance fees charged by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. Customs rules vary from country to country, so please check with your local customs office before ordering.

Packaging and insurance

All orders are packed in branded protective boxes and insured during transit.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Lost or damaged parcels

If your parcel has not arrived within the expected delivery time or arrives damaged, please contact us at contact@cosmogendiamonds.com or call +66 91 771 0583 and we will help you resolve it.